As the Coronavirus (COVID-19) situation continues to develop throughout the U.S. and world, Fortegra is actively monitoring the situation and taking the appropriate steps to keep our employees, our partners, our customers, and our vendors safe and fully serviced.
As of March 24th, approximately 90% of our associates are working remotely, while those who need to be in our offices to perform their duties are dispersed to meet or exceed the CDC guidelines for social distancing. Moreover, our offices are being cleaned with greater frequency during this pandemic and are being sprayed nightly with Virex to combat this virus at every possible turn. While our commitment to the health and safety of our associates and our communities runs deep, so does our commitment to the consumers and businesses that purchased protection from us and are counting on our ability to serve them—even and especially during these trying times.
At this time, all of Fortegra’s offices and locations are operating during regular business hours. Throughout this ongoing situation, we will continue to provide our customers with the coverage they purchased and the excellent service they have experienced from us over the past forty years.
As the situation progresses, Fortegra has plans in place to address potential contingencies. We will continue to evaluate these plans as more information becomes available. If any alterations or changes in service have to be implemented, we will ensure effective communication measures are in place to inform our customers.
At Fortegra, the health, safety, and wellbeing of our producers and administrators are of equal concern. As such, Fortegra is currently following the recommended CDC guidelines for preventing the spread of COVID-19 in our offices, device repair/replacement facility, and various call centers. We will be conducting all business by phone and email for the time being, rescheduling any in-person meetings to later dates as needed. Your usual points of contact remain available to support your programs.
As mentioned, Fortegra intends to continue its operations as per the usual course of business. We will continue to maintain our relationship with our vendors and suppliers and will communicate regularly with them to ensure seamless partnership continuity throughout this situation. In the event that the spread of COVID-19 worsens, and additional steps become necessary, we will work with our partners to find new solutions to effectively maintain our working relationship and continue to communicate them with you, our partners, and our customers.
In order to best assist with the submission of COVID-19 related credit claims, please visit our Credit Resource Center to download our generic credit claim forms and learn more regarding our COVID-19 Special Claim Considerations.